Return Policy (USA)

At The Italian Pharmacy Skincare, we aim to ensure that you are completely satisfied with your purchase. If you’re not entirely happy with your order, we offer the option to return or exchange eligible items under the conditions outlined below.

General Conditions

We accept returns for eligible items within 30 days of delivery. To initiate a return or refund request, the following conditions must be met:

1. Product Condition:
   • Products must be unused, in their original packaging, and in a resalable condition.
   • Opened or used items cannot be returned unless they are defective.
2. Defective or Incorrect Products:
   • If you receive a defective or incorrect item, please report it within 7 days of delivery by emailing info@theitalianpharmacyskincare.com.
   • Replacement or refund will include the cost of the product and shipping fees.

Return Process

1. Submit a Request:
   Contact us at info@theitalianpharmacyskincare.com with the following details:
   • Full name
   • Order number
   • Reason for the return
   • Photos of the product (if applicable)
2. Return Authorization:
   Once your request is approved, you will receive instructions on where to ship the product. Depending on your location, returns should be sent to either our US Office or Italian Office:
   • US Office:
     211 E 43rd Street, 7th Floor #237, New York, NY 10017, USA
   • Italian Office:
     Via dell’Osservanza 58, 40136 Bologna, Italy
3. Return Shipping Costs:
   • Customers are responsible for return shipping costs unless the product is defective or incorrect.
   • We recommend using a trackable shipping service to avoid lost packages.

Refunds

• Refunds will be processed within 10 business days after the returned item is received.
• Refunds include the product price but do not cover original shipping costs, except in cases of defective or incorrect items.
• Refunds are issued to the original payment method used at checkout.

Exclusions

The following items are not eligible for returns:

• Opened or used products, unless they are defective.
• Sale or promotional items.

Defective or Incorrect Items

• Reporting Timeframe:
  Notify us within 7 days of delivery by emailing info@theitalianpharmacyskincare.com.
• Resolution Options:
  • Replacement: A new product will be shipped at no additional cost.
  • Refund: You will be reimbursed for the product and any associated shipping costs.

For further assistance, feel free to contact us at info@theitalianpharmacyskincare.com.